Shipping & Print Info
Palmetto Lowco Mercantile products are made to order, which means each print, shirt, mug, or other item is produced after your order is placed. This helps reduce waste and allows us to offer a growing collection of Lowcountry-inspired artwork and goods without carrying large warehouse inventory.
Fine Art Prints
Our wall art prints are produced using a museum-quality giclée fine art process on archival hot press paper with archival inks. The smooth hot press surface allows crisp detail, clean edges, and a refined finish that works especially well for naturalist artwork, botanical prints, bird prints, wildlife pieces, and Lowcountry landscape art.
Many prints are available in multiple sizes, with optional natural oak framing on select products. If a frame is shown in a product photo, please check the product options to confirm whether the framed version is selected.
Apparel, Mugs, and Merch
Palmetto Lowco apparel, mugs, can coolers, and other goods are also made to order. These items may be produced by different fulfillment partners than the fine art prints, so they may ship separately even when placed in the same order.
Shipping
Free shipping is available to the continental United States.
Because items are made to order, production and delivery times can vary by product type. Prints, shirts, mugs, and other merchandise may each have different production timelines. Once your order ships, tracking information will be provided when available.
If you order multiple product types, you may receive more than one package.
Damaged or Incorrect Orders
If your order arrives damaged, misprinted, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and work with our fulfillment partner to make it right.
Returns & Order Issues
Because each item is made to order, we encourage customers to review product details, sizing, framing options, and shipping information carefully before placing an order.
If your order arrives damaged, misprinted, incorrect, or if there is another issue with your purchase, please contact us as soon as possible with your order number and clear photos when applicable. We will do our best to help resolve the issue.
For other return requests, please reach out before sending anything back so we can review the situation.
Questions
If you have a question before ordering, please reach out through the Contact page. We are happy to help with product details, print options, sizing, or general order questions.